Service Director / Ford - Kia

San Diego, CA, USA

Job Summary:
We have an opening in a premier store for the Service Director position. We have the privilege of working with two manufacturers (Ford and Kia) under one roof. We are looking for an experienced and dedicated individual who is interested in growth. We offer an opportunity to enhance leadership experience while earning a competitive wage.

Education and Experience:
  • High school diploma or equivalent required.
  • Five years of related experience preferred.
  • Vocational or technical school training preferred
Required Skills/Abilities:
  • Strong supervisory and leadership skills.
  • Excellent analytical and problem-solving skills.
  • Excellent mechanical skills.
  • Excellent organizational skills and attention to detail.
  • Extensive knowledge of gasoline and diesel engine repair.
  • Extensive knowledge of vehicle, truck, and heavy equipment repair.
  • Ability to visually diagnose mechanical issues.
  • Ability to read service and repair manuals.
  • Ability to use hand and power tools.
  • Proficient with computer diagnostic equipment and software.
  • Proficient with Microsoft Office Suite or related software to maintain service record database and track inventory.



  • Competitive pay
  • Flexible Work Schedule
  • Medical, Dental and Vision Plans
  • Health Savings Accounts
  • Flexible Spending Accounts
  • Paid Holidays and Vacation Time
  • Short and Long-Term Disability
  • Company Sponsored Life Insurance
  • 401(k) Retirement Plan
  • Vehicle Purchase Discounts
  • Vehicle Service Discounts
  • Vehicle Parts Discounts
  • Employee Assistance Plans
  • Maderas Golf Club Discounts
  • And More!
Supervisory Responsibilities:
  • Hires and trains shop staff.
  • Oversees the daily workflow and schedules of shop employees.
  • Conducts performance evaluations that are timely and constructive.
  • Handles discipline and termination of employees in accordance with company policy.
Responsibilities:
  • Working with the General Manager to achieve company objectives.
  • Oversee the entire service department including technicians, advisors, support team and supervisors.
  • Maintain profitability while controlling expenses and exceeding customer satisfaction.
  • Sustain high-quality service repairs to ensure vehicles are fixed right the first time.
  • Comply with federal, state and local regulations including hazardous waste disposal, Cal/OSHA, etc.
  • Safeguard compliance with manufacturer warranty and policy procedures.
  • Develop procedures to surpass customer satisfaction expectations.
  • Plans and coordinates tasks and activities of company's fleet auto repair shop, working on gas- and diesel-powered vehicles, trucks, and heavy equipment.
  • Prepares maintenance schedules for motor vehicles and heavy equipment; notifies drivers and operators when maintenance is to be performed.
  • Operates diagnostic equipment to determine repairs that need to be made.
  • Performs repairs and maintenance.
  • Maintains database of maintenance and repair records for company vehicles and equipment.
  • Oversees shop inventory; orders parts, shop supplies, and equipment.
  • Ensures applicable safety standards and regulations are followed in the facility.
  • Other duties as assigned.
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